Shipping policy

Processing Time

Each Elysian order is prepared and packaged with care. Please allow 1-3 business days for your order to be processed before shipment.

Processing time does not include weekends, holidays, or carrier transit time.

Shipping and Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when available. 

Estimated delivery times provided at checkout or by the shipping carrier are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order. Elysian is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping information before your order has shipped, please contact us as soon as possible.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first check your mailbox, surrounding delivery areas, household members, neighbors, or building management where applicable.

If the package still cannot be located, contact the shipping carrier usuing your tracking information and reach out to Elysian so we can help determine the apporopriate next steps.

Lost or Damaged Packages

If your package arrives damaged, please contact Elysian as soon as possible with your order number and photos of the package and item.

For packages that appear to be lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

International Shipping

International Shipping availability and rates, when offered, are calculated at checkout. Customers are responsible for any applicable customs duties, import taxes, or fees charged by their destination country.